Error codes

Authorization errors

Error code Error text
authorization_direct_activation_disabled Direct activation disabled
authorization_hmac_invalid The hmac is invalid.
authorization_replay_request A replay request has been detected.
domain_renew_configuration_not_allowed_without_finance_role The domain renew configuration is not allowed without the finance role.
ip_address_not_whitelisted Your IP address has not been whitelisted.
user_insufficient_permissions The authenticated user has insufficient permissions.

Bad request errors

Error code Error text
account_missing The account is missing.
account_missing_mysql The account does not support MySql databases.
account_mysql_limit_reached The account does not support additional MySql databases.
account_mysql_users_limit_reached The account does not support additional MySql users.
account_not_found The account was not found.
auth_authorization_header_invalid_format The authorization header is in an invalid format.
auth_authorization_header_missing The request does not have an authorization header.
auth_ip_address_empty The ip address can not be found.
database_in_use_for_cms Database in use for cms.
dns_cname_record_collision The CNAME record has already a matching record. This is not RFC compliant.
dns_invalid_caa_content The content value for the CAA record is invalid.
dns_invalid_caa_flag The flag value for the CAA record is invalid.
dns_invalid_caa_tag The tag value for the CAA record is invalid.
dns_invalid_content The content for the record is invalid.
dns_invalid_port The port for the record is invalid.
dns_invalid_priority The priority for the record is invalid.
dns_invalid_protocol The protocol value for the SRV record is invalid.
dns_invalid_record_name The record name for the record is invalid.
dns_invalid_service The service for the record is invalid.
dns_invalid_target The target value for the SRV record is invalid.
dns_invalid_tlsa_content The content value for the TLSA record is invalid.
dns_invalid_tlsa_data The data value for the TLSA record is invalid.
dns_invalid_tlsa_matching_type The matching type value for the TLSA record is invalid.
dns_invalid_tlsa_selector The selector value for the TLSA record is invalid.
dns_invalid_tlsa_usage The usage value for the TLSA record is invalid.
dns_invalid_ttl The ttl for the record is invalid.
dns_invalid_weight The weight for the record is invalid.
dns_missing_record The dns record is missing.
dns_record_already_exists The record already exists.
dns_record_collision The record has already a matching record. This is not RFC compliant.
dns_type_does_not_match Invalid record type for edit - type must match the original record type.
dns_type_not_supported Invalid record type - type is not supported by the api.
domain_already_exists The domain already exists.
domain_name_empty Domain name input can not be empty.
domain_name_invalid Domain name is invalid.
domain_name_is_available Domain name is still available, register the domain name using the registration option.
domain_name_is_not_allowed The domain name is not allowed
domain_name_not_available The domain name is not available for registration.
domain_name_requires_trademark Domain name requires trademark
domain_nameserver_update_not_allowed Nameserver update is not allowed for the domain. Contact support to update the nameservers.
domain_transfer_authorization_code_empty Domain transfer authorization code input can not be empty.
generic_ssl_certificate_already_installed A generic ssl certificate is already installed.
host_header_already_exists The host header already exists.
invalid_destination The destination is invalid.
invalid_dns_record The DNS record is invalid.
invalid_domain Invalid domain.
invalid_email_address E-mail address is invalid.
invalid_ip_address The IP address is invalid.
invalid_password The password is invalid.
invalid_path The path is invalid.
invalid_php_apcu Invalid PHP APcu size.
invalid_php_memory_limit The PHP memory limit is invalid.
invalid_php_version Invalid PHP version
invalid_port Invalid port
invalid_priority Priority must be between 1 and 999
invalid_protocol Invalid protocol
invalid_scheduled_task_cron_expression The scheduled task cron expression is invalid.
invalid_scheduled_task_script_location The scheduled task script location is invalid.
invalid_service Invalid service
invalid_ssh_key The format of the SSH key is invalid
invalid_ssl_certificate_file_format The SSL certificate file format is invalid.
invalid_ttl TTL must be between 60 and 86400
invalid_txt_record The TXT record is invalid
invalid_url The url is invalid.
invalid_username The username is invalid.
invalid_weight Invalid weight
mail_zone_anti_spam_type_allready_set The anti-spam type is allready set.
mail_zone_anti_spam_type_invalid The anti-spam type is invalid.
mail_zone_anti_spam_type_not_allowed The anti-spam type is not allowed.
mail_zone_catch_all_email_address_allready_exists The catch-all e-mail address allready exists.
mail_zone_email_already_exists The e-mail already exists on the mail zone as mailbox or as alias
mailbox_auto_forward_email_addresses_empty The mailbox autoforward e-mail addresses are empty.
mailbox_auto_reply_message_empty The mailbox autoreply message is empty.
mailbox_auto_reply_subject_empty The mailbox autoreply subject is empty.
mailbox_query_invalid Invalid mailbox querystring parameters have been passed.
mysql_database_missing The mysql database is missing.
mysql_database_name_empty Database name should not be empty.
mysql_database_name_non_alphanumeric Database name should only consist of alphanumeric characters.
mysql_database_name_non_lowercased Database name should only contain lowercased characters.
mysql_database_name_too_long Database name is too long.
mysql_database_name_too_short Database name is too short.
mysql_user_already_exists MySql user already exists.
mysql_user_delete_not_allowed MySql user deletion is not allowed.
mysql_user_missing The mysql user is missing.
mysql_user_name_empty User name should not be empty.
mysql_user_name_non_alphanumeric User name should only consist of alphanumeric characters.
mysql_user_name_non_lowercased User name should only contain lowercased characters.
mysql_user_name_too_long User name is too long.
mysql_user_name_too_short User name is too short.
mysql_user_request_missing The mysql user request is missing.
name_server_invalid The domain name name server is invalid.
no_ssl_certificate_active There is no ssl certificate active.
password_invalid The password is invalid. Refer to the documentation for password instructions.
password_invalid_chars Password contains invalid chars.
password_invalid_length Password must be between 8-20 characters.
path_not_found The path is not found.
registrant_address_invalid The domain name registrant address is invalid
registrant_city_invalid The domain name registrant city is invalid
registrant_company_name_invalid The domain name registrant company name is invalid
registrant_country_code_invalid The domain name registrant country code is invalid
registrant_email_invalid The domain name registrant email is invalid
registrant_empty The domain name registrant is empty
registrant_enterprise_number_invalid The domain name registrant enterprise number is invalid
registrant_extra_field_codice_fiscal_invalid The domain name registrant extra field codice fiscal is invalid
registrant_extra_field_codice_fiscal_missing The domain name registrant extra field codice fiscal is missing
registrant_extra_field_company_number_invalid The domain name registrant extra field company number is invalid
registrant_extra_field_company_number_missing The domain name registrant extra field company number is missing
registrant_extra_field_or_fields_unnecessary The domain name registrant extra fields contains unnecessary extra field(s)
registrant_extra_field_passport_number_invalid The domain name registrant extra field passport number is invalid
registrant_extra_field_passport_number_missing The domain name registrant extra field passport number is missing
registrant_extra_field_trademark_country_invalid The domain name registrant extra field trademark country is invalid
registrant_extra_field_trademark_country_missing The domain name registrant extra field trademark country is missing
registrant_extra_field_trademark_name_invalid The domain name registrant extra field trademark name is invalid
registrant_extra_field_trademark_name_missing The domain name registrant extra field trademark name is missing
registrant_extra_field_trademark_number_invalid The domain name registrant extra field trademark number is invalid
registrant_extra_field_trademark_number_missing The domain name registrant extra field trademark number is missing
registrant_fax_invalid The domain name registrant fax is invalid
registrant_first_name_invalid The domain name registrant first name is invalid
registrant_house_number_invalid The domain name registrant house number is invalid
registrant_language_code_invalid The domain name registrant language code is invalid
registrant_last_name_invalid The domain name registrant last name is invalid
registrant_mobile_invalid The domain name registrant mobile is invalid
registrant_phone_invalid The domain name registrant phone is invalid
registrant_postal_code_invalid The domain name registrant postal code is invalid
servicepack_missing_mailboxes The servicepack does not support mailboxes.
servicepack_missing_mysql The servicepack does not support MySql databases.
ssh_key_already_exists SSH key already exists.
ssh_key_does_not_exists SSH key does not exist.
ssl_certificate_signing_request_additional_validation_attribute_email_address_invalid The certificate signing request validation attribute email address is invalid.
ssl_certificate_signing_request_additional_validation_attribute_email_address_missing The certificate signing request validation attribute email address is missing.
ssl_certificate_signing_request_additional_validation_attribute_firstname_invalid The certificate signing request validation attribute firstname is invalid.
ssl_certificate_signing_request_additional_validation_attribute_firstname_missing The certificate signing request validation attribute firstname is missing.
ssl_certificate_signing_request_additional_validation_attribute_lastname_invalid The certificate signing request validation attribute lastname is invalid.
ssl_certificate_signing_request_additional_validation_attribute_lastname_missing The certificate signing request validation attribute lastname is missing.
ssl_certificate_signing_request_additional_validation_attribute_number_invalid The certificate signing request validation attribute number is invalid.
ssl_certificate_signing_request_additional_validation_attribute_number_missing The certificate signing request validation attribute number is missing.
ssl_certificate_signing_request_additional_validation_attribute_or_attributes_unnecessary The certificate signing request contains unnecessary validation attribute(s)
ssl_certificate_signing_request_additional_validation_attribute_phone_invalid The certificate signing request validation attribute phone is invalid.
ssl_certificate_signing_request_additional_validation_attribute_phone_missing The certificate signing request validation attribute phone is missing.
ssl_certificate_signing_request_additional_validation_attribute_postal_code_invalid The certificate signing request validation attribute postal code is invalid.
ssl_certificate_signing_request_additional_validation_attribute_postal_code_missing The certificate signing request validation attribute postal code is missing.
ssl_certificate_signing_request_additional_validation_attribute_street_invalid The certificate signing request validation attribute street is invalid.
ssl_certificate_signing_request_additional_validation_attribute_street_missing The certificate signing request validation attribute street is missing.
ssl_certificate_signing_request_additional_validation_attribute_vat_country_code_invalid The certificate signing request validation attribute vat country code is invalid.
ssl_certificate_signing_request_additional_validation_attribute_vat_country_code_missing The certificate signing request validation attribute vat country code is missing.
ssl_certificate_signing_request_invalid The certificate signing request is invalid.
ssl_certificate_signing_request_missing The certificate signing request is missing.
ssl_certificate_signing_request_not_waiting_for_validation The certificate signing request is not waiting for validation.
ssl_certificate_signing_request_subject_common_name_invalid The certificate signing request subject common name is invalid.
ssl_certificate_signing_request_subject_common_name_missing The certificate signing request subject common name is missing.
ssl_certificate_signing_request_subject_country_invalid The certificate signing request subject country is invalid.
ssl_certificate_signing_request_subject_country_missing The certificate signing request subject country is missing.
ssl_certificate_signing_request_subject_email_address_invalid The certificate signing request subject email address is invalid.
ssl_certificate_signing_request_subject_email_address_missing The certificate signing request subject email address is missing.
ssl_certificate_signing_request_subject_locality_invalid The certificate signing request subject locality is invalid.
ssl_certificate_signing_request_subject_locality_missing The certificate signing request subject locality is missing.
ssl_certificate_signing_request_subject_organization_invalid The certificate signing request subject organization is invalid.
ssl_certificate_signing_request_subject_organization_missing The certificate signing request subject organization is missing.
ssl_certificate_signing_request_subject_state_invalid The certificate signing request subject state is invalid.
ssl_certificate_signing_request_subject_state_missing The certificate signing request subject state is missing.
ssl_letsencrypt_a_record_not_found Ssl LetsEncrypt A record is not found.
ssl_letsencrypt_a_record_with_ip_not_found Ssl LetsEncrypt A record with ip is not found.
ssl_letsencrypt_aaaa_record_with_ip_not_found Ssl LetsEncrypt AAAA record with ip is not found.
ssl_letsencrypt_caa_record_issue_found Ssl LetsEncrypt CAA record issue found.
ssl_letsencrypt_validation_failed Ssl LetsEncrypt validation failed.
ssl_multi_domain_certificate_signing_request_subject_alternative_names_invalid The wildcard certificate signing request subject alternative names are invalid.
ssl_standard_certificate_signing_request_subject_alternative_names_invalid The standard certificate signing request subject alternative names are invalid.
ssl_wildcard_certificate_signing_request_subject_alternative_names_invalid The multi domain certificate signing request subject alternative names are invalid.
validation_error The request is invalid.

Forbidden errors

Error code Error text
account_already_exists The account already exists
account_inactive The account has been deactivated.
dns_account_inactive The DNS account has been deactivated.
domain_renew_configuration_not_allowed The domain renew configuration is not allowed.
email_address_does_not_belong_to_domain_name The e-mail address does not belong to the given domain name.
linux_hosting_inactive The Linux hosting account has been deactivated.
mail_zone_not_enabled The mail zone is not enabled.
mailbox_account_inactive The mailbox account has been deactivated.
max_number_of_host_headers_reached Maximum number of allowed host headers reached.
max_number_of_mailboxes_reached Maximum number of allowed mailboxes reached.
max_number_of_subsites_reached Maximum number of allowed subsites reached.
php_not_available PHP is not available on this account.
rate_limit_exceeded The number of requests has exceeded the rate limit.
smtp_domain_does_not_belong_to_domain_name The smtp domain does not belong to the given domain name.
ssh_not_available SSH is not available for this account.
ssl_not_available SSL is not available for this account.
windows_hosting_inactive The Windows hosting account has been deactivated.

Not found errors

Error code Error text
account_not_found Account does not exist.
dns_acount_not_found Dns account was not found.
dns_record_not_found Dns record was not found.
domain_name_not_found The domain name was not found.
host_name_not_found Host name not found
linux_hosting_not_found The Linux hosting account was not found.
linux_hosting_scheduled_task_not_found The Linux hosting scheduled task was not found.
linux_hostings_not_found The Linux hosting accounts were not found.
mail_zone_alias_not_found The alias was not found.
mail_zone_catch_all_email_address_not_found The catch-all e-mail address was not found.
mail_zone_domain_not_found The domain was not found.
mailbox_account_not_found Mailbox account was not found.
mailbox_not_found Mailbox was not found.
mysql_database_not_found MySql database was not found.
mysql_user_not_found MySql user was not found.
service_package_not_found Service package was not found.
ssl_certificate_not_found The SSL certificate was not found.
ssl_certificate_product_not_found The SSL certificate product was not found.
website_not_found Website not found.
windows_hosting_not_found The Windows hosting account was not found.